Help / FAQ

• When you have found the product you would like to purchase, enter the desired amount in the Quantity box and then click Add To Cart. The selected product will then be added to the Shopping Cart. If you need to browse the shop for other products to add to the order, the Shopping Cart will store the added item(s) until you need to make a purchase.
• Products can be added and deleted at any stage whilst you are in the Shopping Cart. If you would like to adjust the quantity of an item, change the number in the Quantity box and then click Update. The Shopping Cart will then recalculate the order amount.
• When you are ready to make a purchase, click Checkout and then enter your billing and delivery details. Follow the on screen instructions carefully to ensure your order goes through successfully.
• After you have filled in your order details and selected a delivery option, you will be presented with an Order Review where you can check that your order details are correct before proceeding to the payment stage. To proceed to the payment stage (if paying by credit/debit card) select Submit at the end of the page.
• Your browser will then re-direct you to the secure online payment system provided by Protx. This is where you can securely enter your credit/debit card details and pay for your order online. If payment is successful, you will be re-directed back to the InkPrices.com Order Confirmation page.
• You will then receive an order confirmation email and payment confirmation email from Protx. If you do not receive either of these emails, please contact us, quoting your name and order details.

Sales/Support: 0845 466 4642

Which debit/credit cards do you accept?

We accept VISA, Mastercard, Delta, Switch/Maestro, Solo, VISA Debit and VISA Electron. We also accept payment by cheque and postal order. If paying by cheque or postal order, payment is required first before your order can be despatched. Please allow 10-15 days to process cheque and postal orders.

Are my credit/debit cards details secure when placing an order through the website?

All credit card information is processed using a secure payment system provided by Protx, a leading online payment processor. Once you enter the Checkout process, you will be forwarded to the secure version of InkPrices.com. All information entered into the checkout is secured using the latest encryption technology. A padlock symbol will appear at bottom of your browser window to confirm that you have entered a secure area.

Why does my browser display a security alert when I try to access the Checkout page?

If you are using Internet Explorer Version 4 and older versions of 5, in some cases a security alert will appear suggesting that our security certificate is either invalid or the name does not match the name of the site. Changes to the secure certificate technology mean that older versions of Internet Explorer are unable to read updated certificates. If you are receiving this security alert, it is safe to proceed to the next stage of ordering, our secure certificate is valid and registered in our name. You can verify this information if you select "View Certificate".

We are a business, can we pay via invoice?

We do not provide a credit facility or 30 day invoice payment terms. All orders must be paid for in advance before being despatched.

Do you provide a VAT invoice with your orders?

Yes, the order confirmation email which you receive after placing your order, contains a VAT breakdown of your order. This can be printed and used as a VAT invoice for your records. If you have not received your order confirmation email and require a copy for your records, call or email us quoting your order number or billing postcode. We will then be able to resend the confirmation by email or post.

Is there a minimum order amount/value?

There is no minimum order value or amount, you can order as little or as much as you like.

Which countries do you deliver to?

We are a UK based company and we can only deliver to addresses within the UK. This includes the UK Mainland, Alderney, Arran, Guernsey, Islay, Isle of Man, Isle of Wight, Jersey, Lewis with Harris, Mull, North Uist, Northern Ireland, Orkney Isles, Sark, Scilly Isles, Shetland Isles, Skye, South Uist, Western Isles, BFPO

Will VAT be deducted from my order before payment, if I have a delivery address on the Channel Islands?

Yes, the shopping cart system will automatically deduct the VAT from all orders with Channel Island delivery addresses.

What are your delivery charges?

Delivery is free on all orders, regardless of size and weight. We always use recorded delivery services and the majority of orders are sent via 1st Class Recorded Delivery. For larger orders and toners, we use CityLink couriers and their next day service. We also have a number of optional delivery services:

Next Working Day 9am -5pm - £2.50

Next Working Day before 1300 - £4.99

Next Working Day before 1030 - £10.99

Next Working Day before 0900 - £15.99

Next Afternoon - 1200 - 1730 - £10.99

Saturday Delivery before 1200 - £25.99

Do you offer a same day delivery service?

Yes, we do offer a same day delivery service, for more details, click here

How long will it take for my order to be delivered?

All orders placed before 4pm, Monday to Thursday and before 3pm Friday, for in stock items, will be dispatched the same day. Delivery will take 1-3 working days depending on the delivery option selected in the checkout. Royal Mail 1st Class delivery normally arrives the next working day but this is not guaranteed. Our Next Day Special Delivery service guarantees next working day delivery before 12 noon. Larger orders sent by courier, will arrive the next working day. If you have placed an order with us and you have not received your order after 3 working days, please contact us, quoting your order number.

An empty or used original cartridge which has been refilled and refurbished to a high standard. Remanufactured cartridges contain the same quality of ink as original cartridges. Remanufactured cartridges supplied by InkPrices.com are 100% guaranteed and should perform to the same standards as their OEM equivalents.

Compatible cartridges are brand new cartridges supplied by an independent manufacturer. Compatible cartridges are manufactured to the same standards as original cartridges but are normally significantly cheaper.